HaileyAI Privacy Policy

Effective Date: 5/13/2026

HaileyAI Corporation (“HaileyAI,” “we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share information in connection with our services, websites, and related platforms.

By using HaileyAI’s services, you consent to the practices described in this Privacy Policy. If you do not agree, you should not use the services.

1. Scope

1.1 This Privacy Policy applies to information collected through: (a) HaileyAI’s website (gohailey.ai and all subdomains); (b) AI-powered call handling, SMS, and automation services; (c) SMS and text message communications, including marketing and transactional messages; (d) integrations, APIs, and reporting tools; (e) customer support and sales interactions; and (f) data breach notifications, as described herein.

1.2 This Privacy Policy is incorporated into and governed by our Terms of Service. Customer data processing may also be supplemented or governed by a Data Protection Addendum (“DPA”), Master Services Agreement (“MSA”), or Statement of Work (“SOW”), as applicable.

1.3 In the event of a data breach in which personal or business information is compromised, HaileyAI will notify affected customers without undue delay, in accordance with applicable law, and will cooperate with customers to assist with compliance obligations.

2. Information We Collect

2.1 Business and Account Information. We may collect company name, contact details, registration data, and billing details.

2.2 Call and SMS Data. We may collect audio recordings, transcripts, caller identification, call duration, and related metadata required for providing call automation services.

2.3 SMS and Text Message Data. When you opt in to receive SMS or text messages from HaileyAI, we collect your mobile phone number, consent records (including the date, time, and method of opt-in), message delivery and engagement data, and opt-out requests.

2.4 Technical and Usage Data. We may collect device and browser information, IP addresses, system logs, and integration activity.

2.5 Communications. We may collect messages, support requests, and feedback that you provide to us.

2.6 HaileyAI does not knowingly collect information from children under the age of sixteen (16).

3. How We Use Information

3.1 HaileyAI uses collected information to deliver, maintain, and improve services, process transactions and billing, provide technical support, improve AI accuracy and reliability, monitor system health, prevent fraud and abuse, and communicate service updates.

3.2 HaileyAI may use your phone number to send transactional messages (such as service alerts, appointment reminders, and account notifications) and, where you have provided prior express written consent, promotional or marketing messages about HaileyAI products, services, features, or events.

3.3 HaileyAI does not sell personal or business information.

4. Sharing of Information

4.1 HaileyAI may share information with carefully selected subprocessors and service providers that support delivery and improvement of the services, including for call processing, SMS delivery, hosting, backups, analytics, success-rate monitoring, and uptime management.

4.2 All data provided to subprocessors is encrypted and tokenized, and HaileyAI retains exclusive custody of encryption keys. Where processing by a large language model (“LLM”) is required, data is securely tokenized before transfer, detokenized only during model execution, and re-tokenized immediately thereafter. HaileyAI does not permit Customer Data to be used for training third-party models.

4.3 Subprocessors are contractually required to adhere to confidentiality, security, and compliance standards that are at least as rigorous as those maintained by HaileyAI. Subprocessors are prohibited from using customer data for any purpose other than fulfillment of their contractual obligations to HaileyAI.

4.4 HaileyAI does not collect or store data solely for the purpose of complying with California-specific AI laws or mandates. Instead, HaileyAI commits to compliance with all applicable state and federal data protection and AI laws, including California’s AB 1008, AB 2013, SB 942, and similar frameworks, and will update its practices and disclosures as laws evolve.

4.5 HaileyAI may also disclose information when required by law or valid legal process, when necessary to protect the rights or safety of HaileyAI, its customers, or the public, or in connection with a corporate transaction such as a merger, acquisition, or financing.

5. SMS and Text Message Communications

5.1 Consent. HaileyAI sends SMS and text messages only to individuals who have provided consent. Promotional and marketing text messages require prior express written consent, obtained through methods such as a web form submission, checkbox opt-in, or keyword text opt-in, each accompanied by clear and conspicuous disclosure. Transactional and informational messages (such as service alerts and account notifications) require prior express consent. Consent to receive SMS messages is not a condition of purchasing any HaileyAI product or service.

5.2 Message Frequency and Charges. Message frequency varies based on your account activity and preferences. Standard message and data rates may apply depending on your mobile carrier and plan. HaileyAI is not responsible for charges imposed by your carrier.

5.3 Opt-Out. You may opt out of receiving SMS messages at any time by replying STOP, QUIT, CANCEL, UNSUBSCRIBE, or END to any message you receive from us. You will receive a single confirmation message acknowledging your opt-out, after which no further marketing messages will be sent to that number. You may also opt out by contacting us at privacy@gohailey.ai or by any other reasonable method that clearly communicates your intent to stop receiving messages. HaileyAI will process opt-out requests within ten (10) business days.

5.4 Help. You may reply HELP to any message you receive from HaileyAI for assistance, including our business name and contact information.

5.5 Re-Opt-In. If you have previously opted out, you may re-subscribe by completing a new opt-in process. HaileyAI will not re-subscribe any individual who has opted out without receiving renewed, affirmative consent.

5.6 No Sharing of Consent. Consent you provide to receive messages from HaileyAI is specific to HaileyAI and will not be shared with, sold to, or used by any third party for their own messaging purposes.

5.7 Consent Records. HaileyAI maintains records of SMS consent, including the date, time, method of opt-in, and the disclosure language presented, in accordance with applicable law.

5.8 Supported Carriers. SMS services are available on most major U.S. carriers. Carrier support and delivery may vary.

6. Data Security

6.1 HaileyAI implements administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. These safeguards include encryption in transit and at rest, access controls, authentication, and continuous monitoring for vulnerabilities.

6.2 All data shared with subprocessors is encrypted and tokenized, with encryption keys maintained exclusively by HaileyAI. Personal data is never disclosed in clear text except where temporarily necessary for LLM processing that enables AI functionality.

7. Data Retention

7.1 HaileyAI retains information only as long as necessary to provide services, comply with legal or regulatory obligations, resolve disputes, and enforce agreements.

7.2 Retention periods for call recordings, SMS consent records, and message logs may vary depending on the applicable customer contract and legal requirements. SMS consent records are retained for a minimum of five (5) years from the date of consent or last interaction, whichever is later.

8. Your Rights

8.1 Depending on your location, you may have rights to access, correct, or delete your personal data; request a copy of your data in portable format; restrict or object to certain processing; and opt out of marketing communications, including SMS messages.

8.2 To exercise these rights, you may contact us at privacy@gohailey.ai.

9. International Data Transfers

9.1 HaileyAI is headquartered in the United States. All data is stored and processed exclusively within the United States.

9.2 HaileyAI does not transfer or host customer data outside of the United States. If this practice changes, this Privacy Policy will be updated and affected customers will be notified in advance.

10. Changes to This Policy

10.1 HaileyAI may update this Privacy Policy from time to time. Updates will be posted with a new Effective Date.

10.2 Material changes may also be communicated to customers by email, SMS, or service notification.

11. Contact Us

Questions or concerns regarding this Privacy Policy, including questions about SMS communications, may be directed to:

 

HaileyAI Corporation Email: privacy@gohailey.ai