Every Call Makes Hailey Smarter
Hailey’s intelligence continuously evolves and adapts — improving routing accuracy, understanding new intents, and reducing customer friction. From tone and pitch recognition, keyword spotting to dynamic workflows, turn your call center into a self-tuning service engine.
All the Features Your Business Needs
- Natural-Language Understanding & Dialogue Flows
- Real-Time Transcription, Sentiment Analysis & Analytics
- Multi-Channel Orchestration (Voice, SMS, Email, Chat)
- Compliance & Security (HIPAA, GDPR, TCPA, CCPA)
- Custom Workflows, Automations & Agent Assist
- Call Recordings, Call Summaries and a Reporting Dashboard