Give callers the same approved greeting, intake logic, and routing experience across business hours and overflow periods.
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HaileyAI answers front-office calls, understands why the caller is calling, routes requests, supports scheduling, captures structured messages, and escalates exceptions through rules designed around your team.
Give callers the same approved greeting, intake logic, and routing experience across business hours and overflow periods.
Let callers explain what they need instead of navigating a rigid keypad menu or repeating details to multiple people.
Move each call toward a documented next step such as routing, scheduling, message capture, follow-up, or escalation.
Keep staff available for exceptions, sensitive conversations, approvals, and situations that require judgment.
HaileyAI is configured around your departments, employee directory, scheduling rules, locations, call types, escalation paths, and customer experience standards.
Answer inbound calls, greet callers professionally, understand why they are calling, and guide the conversation toward an approved next step.
Route callers by department, employee, office, location, customer type, account ownership, intent, or business-hour rule.
Book, reschedule, confirm, or collect appointment requests using approved availability rules and connected scheduling systems.
Collect caller name, company, phone number, reason for calling, urgency, account details, and the information your team needs to respond.
Use approved directory, customer, account, representative, order, or service data to support routing and common questions.
Maintain structured front-desk coverage during nights, weekends, holidays, staff absences, and unexpected call-volume spikes.
Apply location-specific hours, departments, calendars, service areas, directories, routing rules, and escalation contacts.
Collect opportunity details, ask approved qualification questions, identify fit, and route qualified callers to the appropriate team.
Transfer unclear, sensitive, urgent, policy-bound, or judgment-heavy situations to the appropriate human team.
Most AI receptionist deployments begin with Hailey Operator and add Hailey Scheduler when appointment workflows are part of the front-desk experience.
Handles the front door of the phone operation: answering, intent identification, common questions, directory lookup, routing, structured messages, and escalation.
Adds appointment handling to the receptionist workflow, including availability, qualification, booking, rescheduling, confirmations, and calendar-connected actions.
Routing logic can use caller intent, business hours, location, account context, urgency, employee assignment, and approved exception rules.
Reliable front-office call handling depends on connected systems, clear boundaries, reporting, security controls, and ongoing refinement.
Work with approved calendars, CRMs, employee directories, help desks, account data, ticketing tools, and messaging systems depending on scope.
Keep people available for sensitive calls, approvals, exceptions, policy decisions, and situations that require judgment.
Review caller intents, transfer results, scheduling outcomes, messages, escalations, and recurring front-desk patterns.
Use scoped access, encryption, PII redaction where configured, approved retention practices, and workflow-specific controls.
HaileyAI is implemented as a managed operational system rather than a generic phone bot added to the main line.
Review common requests, departments, employees, locations, hours, call volume, and coverage gaps.
Set approved greetings, intake questions, routing logic, calendars, messages, escalation, and fallback behavior.
Review telephony, calendars, CRM, directory, customer data, ticketing, messaging, and reporting needs.
Validate routine calls, transfers, scheduling, after-hours handling, failures, edge cases, and caller experience.
Monitor real calls, review outcomes, and improve routing, knowledge, wording, and workflow behavior over time.
HaileyAI is designed for organizations that need natural front-desk call handling tied to real business workflows, not only message taking or static menu routing.
| Capability | HaileyAI | Traditional answering service | IVR or phone tree |
|---|---|---|---|
| Caller interaction | Natural conversation with intent recognition. | Human agent following a provider script. | Menu prompts and keypad selections. |
| Routing logic | Can use intent, directory, account, location, hours, and approved business rules. | Usually based on instructions and manual judgment. | Static menu branches. |
| Scheduling | Can support connected booking, changes, confirmations, and qualification. | Often limited or manual. | Usually unavailable. |
| Message capture | Structured fields based on the specific workflow. | Human notes based on a script. | Voicemail or basic recording. |
| After-hours coverage | Can handle approved workflows, routing, and urgent escalation. | Available according to provider scope and staffing. | Typically voicemail or limited routing. |
| Ongoing management | Managed reporting, QA, maintenance, and workflow optimization. | Provider-dependent service management. | Manual menu maintenance. |
Pricing separates the managed platform, deployed modules, usage, and implementation so the operating model remains clear.
Platform management, monitoring, reporting, QA, maintenance, and ongoing optimization.
Per deployed module, such as Hailey Operator or Hailey Scheduler.
Per handled call. Final usage depends on call volume, characteristics, and deployment requirements.
Workflow design, integrations, testing, launch preparation, and customer-specific build work.
Third-party carrier, software, API, vendor, or customer IT costs may be separate unless included in the proposal. Pricing shown is a planning framework, not a final quote.
Go deeper into AI call agents, Hailey modules, answering-service alternatives, scheduling, reporting, and security.
Clear answers for operations leaders, office managers, customer-service teams, and enterprise buyers.
An AI receptionist is a voice-based call handling system that answers business calls, understands caller intent, collects information, routes requests, supports approved scheduling workflows, and escalates based on business rules.
Traditional answering services usually take messages or follow provider scripts. HaileyAI is a managed AI receptionist built around operational workflows such as routing, scheduling, directory lookup, structured intake, after-hours coverage, reporting, and escalation.
Yes. HaileyAI can transfer calls based on caller intent, department, employee assignment, location, customer type, account context, urgency, business hours, or other approved routing rules.
Yes, when Hailey Scheduler is configured for the workflow. HaileyAI can support appointment booking, rescheduling, confirmations, qualification, and scheduling intake through approved calendar or scheduling systems.
Yes. Multi-location deployments can use location-specific hours, departments, employee directories, calendars, service areas, routing logic, and escalation contacts.
Yes. HaileyAI can answer nights, weekends, holidays, staffing gaps, and overflow periods. It can complete approved workflows, capture details, route urgent issues, and organize routine follow-up.
When a request is sensitive, unclear, urgent, outside the approved workflow, or requires human judgment, HaileyAI can route or escalate the call through the organization’s defined handoff process.
HaileyAI can work with approved telephony, calendar, CRM, directory, help desk, ticketing, customer-data, and reporting systems depending on API access, security controls, and implementation scope.
The standard commercial structure includes a $4,500 monthly managed platform fee, $1,500 per deployed Hailey module each month, usage starting around $2 per handled call, and separately scoped build and implementation.
Try Hailey with a receptionist workflow built around your real callers, departments, calendars, locations, routing paths, and escalation requirements.