Supercharge your call operations with AI. Build, test, monitor, and deploy your AI voice agents with HaileyAI — backed by enterprise-grade security and compliance.
SOC 2
HIPAA
GDPR
CCPA
PCI-DSS
TCPA| Standard | Status | Description |
|---|---|---|
| SOC 2 Type I & II | ✓ Certified | Security, availability, and confidentiality controls — independently audited |
| HIPAA | ✓ Compliant | Protected Health Information (PHI) safeguards with BAA support |
| GDPR | ✓ Compliant | European data protection regulation compliance with DPA support |
| CCPA / CPRA | ✓ Compliant | California consumer privacy and data rights |
| PCI-DSS | ✓ Compliant | Payment Card Industry Data Security Standards |
| TCPA | ✓ Compliant | Telephone Consumer Protection Act — compliant outbound dial pacing and DNCL adherence |
All customer data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption. Customer data is tokenized prior to any sub-processor interaction, and HaileyAI retains sole ownership of all encryption keys. Personal data is never released in clear text except as necessary for secure large language model processing, which is handled in an isolated environment and re-tokenized immediately afterwards.
HaileyAI’s built-in PII Redaction feature automatically detects and removes personal identifiers — including names, addresses, dates of birth, passwords, and PINs — from both call recordings and transcripts. This ensures compliance with strict privacy laws while enabling teams to review conversations for training, quality assurance, and operational insights without exposing sensitive information. Flexible controls allow teams to customize what gets redacted while maintaining full audit visibility.
HaileyAI enforces role-based access controls (RBAC) requiring strong authentication for all authorized personnel. Access is granted on the principle of least privilege and promptly revoked upon role changes or termination. Granular permissions, comprehensive audit logs, and real-time monitoring ensure that customer information remains secure, auditable, and protected from unauthorized access.
HaileyAI supports automatic consent capture for call recording, ensuring compliance with federal and state recording laws. All interactions are logged in an audit-ready format with proper consent documentation. For outbound calling, HaileyAI maintains TCPA-compliant dial pacing and Do Not Call List (DNCL) adherence to protect your organization from regulatory fines and maintain caller trust.
Every aspect of HaileyAI — from development and support to data hosting — is based in the United States. All customer data is stored and processed exclusively within the U.S., and HaileyAI does not transfer customer data outside the country. Our platform maintains a 99.9% uptime SLA with redundant systems, automatic failover, multi-tenant data isolation, and comprehensive disaster recovery procedures to ensure continuity of service and prompt restoration in the event of an incident. If our data residency position ever changes, customers will be notified in advance.
HaileyAI engages carefully vetted subprocessors to support service delivery, including hosting, backups, analytics, and AI processing. All subprocessors are contractually bound to security and confidentiality standards at least as rigorous as those maintained by HaileyAI. Data shared with subprocessors is encrypted, tokenized, and restricted to the minimum necessary for service fulfillment.
HaileyAI maintains a formal incident response process to detect, contain, and remediate security events. In the event of a data breach or incident affecting customer data, HaileyAI will notify affected customers without undue delay and provide regular updates as investigation and remediation progress.
HaileyAI maintains an internal security program overseen by designated security leadership. Our policies and practices are reviewed on at least an annual basis to ensure alignment with industry standards, evolving regulations, and customer needs. All personnel with access to customer data receive regular training on data security and privacy best practices.
HIPAA-compliant voice agents with end-to-end PHI encryption, automatic consent capture, audit-ready call logs, and self-serve BAA agreements.
PCI-DSS compliant payment handling, SOC 2 certified controls, encrypted data at rest and in transit, and comprehensive audit trails.
U.S.-only data residency, CCPA/CPRA compliance, tokenized data handling, and robust access controls for sensitive communications.
TCPA-compliant outbound dialing with DNCL adherence, PII redaction, audit-ready call logs, and multi-tenant isolation.
HaileyAI provides Business Associate Agreements (BAA) and Data Processing Agreements (DPA) to support your compliance requirements. Both agreements are available for self-signing.
Contact: security@gohailey.ai
Contact our security team for compliance certificates, legal agreements, or any security inquiries.
Contact Security Team